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Compliance & Transparency

Content Compliance
& Violation Reporting

Reports about complaints, violations, or misuse of content sent through TurkeySMS infrastructure are logged and reviewed with an official reference number through our compliance review process.

  1. Home
  2. Content Compliance & Violation Reporting
Violation Report
1
Select Violation
2
Enter Details
3
Verify
4
Submitted
Status
Select Violation
The Official Process

How does the reporting process work?

1
Identity Verification

Every report is entered into the system as a verified, traceable request.

2
Incident Record Creation

The message content, date, source, and violation type are logged in the system record.

3
Compliance & Review Process

Our team evaluates the report and initiates the appropriate action process.

Submit an Official Report

The report you submit is assigned a reference number and forwarded to the review process.

Complete the security verification before submitting.

Reports are recorded for the purpose of monitoring content sent through our system and improving service quality. Submitting false or bad-faith reports may constitute an offence under applicable laws.

Why is verification required?

It prevents false or bad-faith reports and ensures every request is entered into the system as a verifiable, legally valid record.

After Submitting Your Report

A record is created in the system and a reference number is assigned to the request.

The relevant sender account is identified through server logs and delivery records.

The content is reviewed within the framework of compliance policies and applicable legislation.

If a violation is confirmed, an official notification is sent to the relevant party via their registered email (KEP).

All action steps are logged and a traceable audit trail is maintained for legal proceedings.

Institutional Support Channel

The direct support line is available for official authority requests and cases requiring urgent review.

[email protected]
Compliance Standards
BTK CompliantKVKK CompliantISO 27001 Operations
BTK
Information and Communication Technologies Authority
İYS
Message Management System
KVKK
Personal Data Protection
ISO 27001
Information Security Management
USOM / SOME
Cyber Incident Response System
TurkeySMS

TURKEYSMS BİLİŞİM VE İLETİŞİM HİZMETLERİ TİCARET LİMİTED ŞİRKETİ
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