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Legal Compliance

Message Management
System (İYS)

A comprehensive guide to the Message Management System, which is mandatory under Law No. 6563 for those who send commercial SMS.

  1. Home
  2. İYS — Message Management System
Core Concepts

What Is the Message Management System?

İYS is a mandatory consent management platform established with government support and by the Union of Chambers and Commodity Exchanges of Türkiye, protecting both the sender and the recipient.

Who Is a Service Provider?

A natural or legal person, or an organization, that delivers notifications to recipients for advertising, promotion, campaign, change and similar purposes.

Who Is a Recipient?

The people who receive the commercial electronic messages sent by the sender. Citizens can manage the messages they receive through İYS.

Consent System

İYS automatically blocks delivery to numbers that do not wish to receive commercial messages, protecting the sender from complaints and penalties.

Legal Obligation

Under Law No. 6563 and as of the effective date of 4 January 2020, all senders of commercial messages are required to be registered with İYS.

Scope

Who Must Obtain Consent?

Shopping malls, brands, food companies, banks, hospitals and all natural or legal persons that send commercially-oriented messages must operate in compliance with the İYS system.

Out of Scope
Local administrationsState & public institutionsPublic-benefit associations/foundationsRadio and television organizations
İYS Mandatory
Shopping malls and brandsBanks and insurance companiesHospitals and healthcare institutionsE-commerce and retail companies
Important Note

The İYS system cannot block spam calls — it only filters commercially-oriented electronic messages (SMS, email, calls). OTP and purely informational messages are out of scope.

Official İYS Platform

You can complete your corporate registration by logging in via e-signature, e-Devlet or iys.org.tr.

Go to iys.org.tr
Mechanism

How Does İYS Work?

Secure Database

All commercial electronic message consents are stored in İYS. Service providers upload the consents they obtain to İYS.

Single-Point Management

Recipients can see and adjust when, where and through which channel they granted consent. All operations are carried out on iys.org.tr.

Automatic Filtering

The İYS filter is applied during delivery; no message is sent to recipients who have exercised their right to opt out.

Sender Guide

How Do You Join İYS?

1
Corporate Application
Apply through the İYS corporate login interface using your e-signature or e-Devlet account.
2
Obtain Your İYS Code
After completing your membership, share the İYS code you receive with your service provider.
3
Authorize a Business Partner
Designate and authorize TURKEYSMS as a business partner within the İYS system.
4
Consent-Based Data Transfer
Complete the consent-based data transfer according to the package you selected and start sending.
Content Rules

What Should SMS Content Look Like?

The SMS content must include a short number through which an opt-out message can be sent.

For tradespeople, the name, surname and Turkish ID number must appear within the message content.

For merchants, the MERSİS number and commercial title must be visible in the message.

At least one means of contact must be included, such as a name, phone, email or fax.

The message content must clearly state that it is a promotion, campaign or informational notice.

The content must contain a product or service detail link or a customer service number.

Citizen Guide

How Do Citizens Use İYS?

The Message Management System protects not only senders but also safeguards the rights of recipients.

View Consents

See from a single platform which companies you have authorized to send messages and through which channels.

Withdraw Consent

Prevent unwanted companies from reaching you through their call, message or email channels.

File a Complaint

If you keep receiving messages despite having blocked them, file a complaint through İYS.

e-Devlet Integration

Manage all your message consents by logging in via iys.org.tr or e-Devlet.

Frequently Asked Questions

Common Questions About İYS

TURKEYSMS × İYS

Start Sending İYS-Compliant SMS

As a BTK-licensed operator, TURKEYSMS helps you deliver your commercial messages securely and within the legal framework, in line with İYS-compliant sending practices.

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