How to get technical support
One of the most crucial aspects that must be available and inquired about is the feature of technical support.
However, it is essential to differentiate between technical support and customer service:
Technical Support:
Technical support involves consultation and assistance provided by the company through a specialized team possessing the necessary expertise and knowledge to assist customers with the use, operation, or consultation regarding the products or services they have obtained.
Customer Service:
Customer service is responsible for receiving complaints or inquiries from customers and conveying this information to the relevant department within the company.
In conclusion, technical support is a form of communication used by companies or service providers through experts to provide assistance to customers in order to maximize the benefits of the product or service provided.
Technical support can take several forms, either through traditional means such as direct contact or in-person visits, or electronically through email, tickets, remote calls, etc.
First and foremost, the responsibility of technical support is to resolve problems and errors that arise during operation, installation, or any technical issue in using the service or product. In a broader sense, the purpose of technical support is to help customers use the service or product more effectively.
At Turkey SMS, we provide various forms of direct, traditional, and electronic technical support to all our customers once they subscribe to our service and choose one of the available packages on our website.
However, to ensure the proper delivery of technical support, there are a few things to consider by our customers:
- Make sure that your account is complete and there are no alerts regarding missing or incomplete information, or incorrect data.
- Authenticate the contact methods registered in your account (phone number, email). You can do this through your account's status option.
- If you are using email support, please send the request from the same email registered in your account, not from a different email.
- If your support method is through phone calls, please contact us from the same registered number in your account.
- If your support method is through WhatsApp, kindly send the message from the same registered number in your account.
- If your support method is through tickets, please communicate from the same account, not from a different one.
- Sub-accounts should contact their main account holder directly for support, not our technical support department.
Finally, at Turkey SMS, we have assembled a professional team and cutting-edge technologies to provide you with the highest level of SMS services, helping you stay ahead of your competitors.