Return and refund
You can request a refund of the price of a package of text messages that you have purchased from our website, provided that a set of conditions are met
TURKEY SMS text message service provider in trade name TURKEYSMS BİLİŞİM VE İLETİŞİM HİZMETLERİ Tic. Ltd. Şti
A guarantee is provided to refund the price of the package you purchased within a 15-day period from the date of purchase.
In order for the return to be completed completely, the customer must give a clear reason for the return customer, for example "the product is defective".
In the event that the customer determines that "the product is defective" in the return option, the product will not be considered defective in the event of non-compliance with the terms and conditions of use specified in the terms of service when creating and activating the account, which includes warnings and alerts when using the service.
Return and refund requests are not accepted in the event of non-compliance with the transmission laws and terms of service that were agreed upon by the customer upon creating the request, which can be accessed from the customer’s account "Usage Agreement"
We provide you with a trial credit before the purchase transaction in order to test the transmission and use the service.
If the customer requests a return and refund of funds within 15 days from the date of purchasing the service with the reason stated, then we will return the financial balance to his account within a period not exceeding 3 days from the date of our receipt of the return invoice issued by the customer in the event that an official invoice is issued for the process.
In the event that an official invoice is not issued to the client, the release will take place on the same day that the return will be requested.
The period of transferring funds to the client's account goes back to the bank with which we cooperate. It may be on the same day and may reach a maximum of one week.
The terms of warranty, return and legal obligations are detailed in the terms of the employment contract "Agreement of Use".
important note:
When requesting a return and refund, only the remaining balance in the customer's account will be returned.