The violations system is an essential part of the account's quality and aims to ensure users' compliance with the regulations, terms, and legislations related to the communication system. The role of the violations system is to display and record any violations detected during the use of the text messaging service, and then classify them based on their severity.

 

When a violation is detected, it is recorded and assessed for its level of seriousness. Violations are categorized from the least severe to the most severe, according to the specific communication rules and guidelines. This system works to ensure that all users adhere to the applicable laws and regulations, enhancing the quality of service provided to customers.

 

The violations system can be utilized as a crucial tool to verify users' compliance with policies and rules and improve their behavior. Additionally, it contributes to enhancing service performance and providing a better and safer experience for customers.

 

Using the violations system correctly helps maintain account quality and overall service performance. Therefore, users must adhere to the regulations and terms and avoid any behavior that contradicts the established communication rules.

Our violation system classifies violations into three levels based on their severity and impact on the account status:

 

Level 3:

These violations have no impact on the account status and are considered high-importance alerts. They are automatically recorded in case of any service usage errors. For example, logging in from multiple locations simultaneously.

 

Level 2:

These violations pertain to the content of messages and may be added automatically or manually by our monitoring team. They are recorded when content violates the specified terms and regulations. Upon recording this violation, a warning is sent to the account owner. Repeated violations of this type may affect the account activation status in the service system.

 

Level 1:

This is the most severe type of violation and relates to prohibited activities as detailed in the account terms. Adding a violation of this nature results in the immediate closure of the account. Therefore, it is essential to exercise caution and carefully review the prohibited activities section in the account terms to avoid any violations of the specified rules and regulations.

 

Our violation management aims to ensure compliance with the specified terms and regulations, guaranteeing a safe and smooth user experience for all our users. Complying with the rules and terms is a shared responsibility between us and our customers, and we always strive to provide a high-quality service in line with international standards.

Violations are classified into three different levels based on their severity and impact on the account status:

 

Level 3:

These are minor violations that serve as warnings and do not affect the account status. They are recorded in case of minor service usage errors or slight breaches of the terms, serving as a mere alert to the account owner to avoid repeating such violations.

 

Level 2:

These violations are related to the content of messages and are more serious than Level 3 violations. They may be added automatically or manually by our monitoring team. When a violation of this type is recorded, a warning is sent to the account owner, and repeated violations can lead to the suspension of the account.

 

Level 1:

This is the most severe level of violations and relates to prohibited and restricted activities detailed in the account terms. If a violation of this nature is added, the account is immediately disabled. Therefore, users must be aware of the specified rules and terms and avoid any activity that may lead to the suspension of their accounts.

 

We place great importance on compliance with the specified terms and regulations to ensure the safety of service usage and protect the rights of all users. We strive to provide a reliable and secure service for all our customers, and we always encourage adherence to ethical standards and laws to ensure a positive and seamless user experience for everyone.

Violations are classified into three different levels based on their severity and are added to the account through various methods:

 

1. Automatic addition via the automated system:

Minor violations that do not significantly impact the account status are automatically recorded through the automated monitoring system. This system tracks account usage and detects minor violations, typically issuing warning alerts to the account owner to improve their usage and adhere to the terms and conditions.

 

2. Manual addition by the monitoring team:

When a violation requires manual intervention and assessment of the account's status, the specialized monitoring team manually adds the violation. These violations may be of higher severity and necessitate additional intervention and follow-up.

 

3. Addition through direct complaints:

Customers and users can submit complaints directly to the support or monitoring team. The team verifies the validity of the complaint, and if it proves to be genuine and in accordance with the terms and conditions, the violation is added to the account, and appropriate actions are taken.

 

The violations system aims to ensure that all users comply with the specified laws and terms and guarantee a safe and reliable service usage. If you have any inquiries or complaints related to violations, you can contact the support or monitoring team for assistance and clarification.

Yes, violations of the second and first degree can lead to account closure if solutions and corrections are not reached after warning the account owner. Here are more details about it:

 

1. Violation of the Second Degree:

Upon detecting a violation of the second degree, a warning is sent to the account owner to alert them and clarify the mistake made. If the violation is repeated multiple times for the same reason after the warning, it will be considered a repeated offense and may lead to account closure.

 

2. Violation of the First Degree:

These are the most severe violations, related to prohibited activities and actions explicitly outlined in the account terms and conditions. When a violation of this nature is detected, the account will be closed immediately without prior warning.

 

Account closure in the case of repeated serious violations aims to ensure that all users adhere to the terms and conditions and avoid any behavior that violates them. Therefore, it is important to abide by the terms and conditions and review them carefully to avoid any violations that may lead to account closure. If you have any inquiries regarding the terms or violations, please feel free to contact the support team for assistance and clarifications.

The violations are handled based on their severity and their impact on the account's quality and activation status. Here is a summary of how violations are dealt with and their effects:

 

1. First-degree violation:

- Handling: The account will be closed immediately without prior warning.

- Impact: The account will be deactivated and can no longer be used. Necessary procedures must be followed to recover the account if possible.

 

2. Second-degree violation:

- Handling: A warning will be sent to the account owner, specifying a timeframe to rectify the mistake.

- Impact: If the violation is not corrected within the specified timeframe and repeats for the same type, it may lead to account closure.

 

Account owners must adhere to the specified terms and prohibitions to maintain the account's quality and proper activation. Avoiding repeated violations can help ensure the account's continuity and prevent its closure. Therefore, it is advisable to familiarize oneself with the applicable terms and regulations and abide by them to avoid violations and their negative impact on the account. If you have any inquiries or complaints regarding violations or the handling process, you can contact the monitoring team for necessary clarifications and assistance.

The violations recorded within the account cannot be deleted, as these violations result from breaching the terms of service. They are intended to ensure compliance with the rules and restrictions that maintain service quality and protect the rights of others. The importance of violations lies in educating the account owner about the policies and terms in place, encouraging them to respect these rules to safeguard their account and ensure the continuity of the service properly.

 

Although the violations cannot be deleted, you can avoid repeating them in the future by adhering to the terms of service and exercising caution and attentiveness while using the service. By carefully reviewing the applicable terms and prohibitions, ensure that no prohibited activities are committed, which could lead to violations.

 

If you have any inquiries or requests regarding violations or how to comply with the terms of use, you can contact the dedicated monitoring team for assistance and guidance. The monitoring team aims to provide support and guidance to customers to ensure an excellent and seamless user experience.

To avoid receiving new violations and maintain the quality of your account, it is recommended to follow the following steps:

 

1. Read the Terms of Service: Make sure to read and understand the Terms of Service available in your account. This agreement contains the terms and rules that must be adhered to while using the service.

 

2. Respect the Terms and Rules: Please comply with all the terms and rules specific to the service. Avoid engaging in any prohibited activities or actions that conflict with the imposed regulations.

 

3. Adhere to Good Use Policies: Follow the guidelines for good use and interact with others ethically and respectfully.

 

4. Pay Attention to Prohibitions: Avoid sending unwanted, prohibited, or promotional messages, and make sure to respect the privacy of others.

 

5. Regularly Review Policies: Periodically review the usage policies and terms to ensure you don't miss any updates or modifications.

 

6. Consult Technical Support: If you have any inquiries or complaints, you can contact the technical support team for assistance and guidance.

 

By adhering to the terms and rules, you will avoid violations and maintain the quality of your account and use the service excellently and securely.