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If the Customer's objection is found to be justified, the refundable amount is calculated and refunded according to the Customer's preference or discounted from the Customer's first issued invoice. However, this is subject to the condition that the Customer fulfills their financial commitments related to the service. Turkey SMS shall not be held responsible for any delays resulting from missing information in the invoice, address changes, or disruptions that may occur in the delivery channels.
Pursuant to clause 4.5 of this Agreement, SMS messages not sent to Subscribers due to the reasons stated in clause 4.5 of this Agreement shall not be charged, and a refund/discount shall be made in the invoice amount for charged SMS messages. The refund/discount shall be calculated based on the unit SMS rate at the time of execution.
Clause 7.4 regulates that Turkey SMS shall not charge the Customer for SMS messages not sent to Subscribers due to the reasons stated in clause 4.5 of this Agreement. Similarly, the Customer may not request the refund of fees for SMS messages successfully sent to Subscribers under clause 4.5 (i.e., where the reasons stated in clause 4.5 are not applicable) or request that SMS messages not previously sent due to the reasons stated in clause 4.5 be sent to Subscribers at a later date. However, SMS messages not sent to Subscribers due to the reasons stated in clause 4.5 of this Agreement shall not be deducted from the SMS sending rights that the Customer may exercise within the scope of their commitment. The Customer shall be entitled to send SMS messages equal to the number of SMS messages not sent during the commitment period (for example, if the Customer commits to sending 1,000 SMS messages within the scope of the Committed Bulk SMS Service and sends a total of 400 SMS messages in the third month of the Commitment Period, and 100 of them are not sent to Subscribers due to the reasons stated in clause 4.5, then the Customer will have the right to send 700 SMS messages for the remaining Commitment Period)."
Billing
Billing
Billing