The reports for the text messaging process are automatically generated after each sending operation from your account. These reports contain essential information, including:

 

1. Number of recipients: It indicates the number of recipients who successfully received the message.

 

2. Message details: It includes information about the timing and content of each sent message.

 

These reports serve as valuable tools for tracking the performance of your text messaging campaigns and determining their effectiveness and engagement. By reviewing the reports, you can verify the number of recipients who received the message and monitor its distribution in a timely manner. Additionally, you can use the reports to improve the performance of your future campaigns and make more effective marketing decisions.

 

To access the reports, you can navigate to the Reports page in your account and view all the reports related to previous text messaging operations.

Upon sending a text message, you can instantly view the report from your account and track the status of delivered and undelivered numbers. If the report shows "In Delivery" status, it means the message has left the messaging system and reached the telecom operator, which will then deliver it to the recipients.

 

It's important to wait a few moments after sending the message to allow the report status to update and determine whether the message was successfully delivered or not. If the message is successfully delivered to the recipients, the report status will change to "Delivered" or "Received," and the number of delivered messages will be clear. On the other hand, if the message was not delivered to any recipients, the report will indicate "Not Delivered," and you can check the numbers that the message was not delivered to.

 

Monitoring the report status after sending messages enables you to assess the performance of your campaigns and ensure successful delivery to the intended audience.

In the case of sending text messages, the message has a validity period of 24 hours from the time of sending. If the recipient receives the message within the 24-hour window, the report status will change to "Delivered," and the delivery time will be recorded.

 

However, if 24 hours have passed since the message was sent, and the recipient has not received it, the report status will change to "Not Delivered," and the credits used for sending that message will be automatically refunded to your account. This ensures that you do not lose credits for messages that were not delivered after their validity period has expired.

 

With this policy in place, you can safeguard your credits and ensure that undelivered messages do not unnecessarily deplete your balance.

The delivery report statuses track the following conditions:

 

1. Pending: This means the message has not yet left the messaging system and has not been forwarded to the communication company for delivery.

 

2. In Delivery: This indicates that the message has left the messaging system and is in the process of being delivered to the recipient's number.

 

3. Delivered: This means the message has successfully reached the recipient's number, and the report displays the date and time of delivery.

 

4. Not Delivered: There are two scenarios for the "Not Delivered" status:

 

- First: This occurs when the number the message was sent to is invalid or does not exist.

- Second: This occurs when 24 hours have passed since sending the message, and it has not been received by the recipient.

 

In both of the above cases, the messaging system automatically refunds the credits used for sending the message back to your account. The messaging system also provides the reason for non-delivery to clarify the possible causes. This helps verify the accuracy of recipient numbers and ensures successful message delivery.

When using TurkeySMS's text messaging service, you may encounter a "Pending Delivery" status in certain specific cases. Let us explain this clearly:

 

1. If you schedule a specific time for message delivery in the future, the message will show a "Pending Delivery" status. This is because the system will wait until the specified time to send the message exactly as scheduled.

 

2. The "Pending Delivery" status may also appear if you choose to send the message immediately but it has not been sent yet. This could happen due to content violations, such as not enabling the opt-out option, omitting the sender's number at the end of the message, or the sent text not complying with the approved sending regulations and legislation.

 

We always strive to ensure that your messages reach the recipients smoothly and accurately. Therefore, some messages may be delayed to verify their accuracy and compliance with the approved requirements. Our goal is to provide you with the best experience and improve the quality of the received messages. Relying on regulations and laws protects you and ensures fair usage of the service.

Differences between sent and delivered numbers can occur due to various reasons. Let us clarify the possible reasons for this discrepancy:

 

1. Out of service recipient number: If the recipient's number is outside the coverage of the text messaging service, it won't be considered or counted in the delivered numbers. This could happen if the number is in an area or country not supported by the service.

 

2. Invalid recipient number: If the recipient's number is invalid or incomplete, the message won't be delivered to it, and it won't be counted in the delivered numbers.

 

3. Opt-out activation: Sometimes, the reason could be the recipient activating the opt-out option, which prevents receiving any text messages through the messaging or communication network system.

 

We continuously strive to provide the best services and work on offering advanced features for effective communication with your target audience. Discrepancies in statistics may arise due to technical reasons or factors beyond our control. We value your experience and are committed to continually improving the service to meet your needs and achieve your marketing objectives successfully.

When you wish to send a group message to a set of numbers through your account, rest assured that once the message is verified to comply with the approved sending regulations and guidelines, it will be sent directly.

 

Initially, we will check for any blocked numbers in our sending system. After confirmation and verification, all messages will be sent as a single batch to the specified numbers.

 

We value your time and always strive to provide an easy and seamless experience for communicating with your audience. Therefore, delivery reports will be regularly updated. In the first five minutes of sending, updates will occur every minute. In the first hour, updates will be provided every 15 minutes. After that, updates will be provided once every hour until 24 hours have passed since the sending process.

 

Your satisfaction with our service is of utmost importance to us; thus, the report will only include cases where the message is marked as "delivered" or "not delivered" after the message's validity period has ended.